At PREMIUM BABY STROLLERS INC, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer a hassle-free return and refund process. Please read our policy below for details.
1. Eligibility for Returns
You may request a return if:
• The item is unused, in its original packaging, and in the same condition as received.
• The return request is made within 30 days of receiving the product.
• The product is defective or damaged upon arrival.
Items that do not meet these conditions may not be eligible for a refund or exchange.
2. Non-Returnable Items
The following items are not eligible for return:
• Products that have been used or damaged by the customer.
• Items without original packaging or missing accessories.
• Clearance or final sale items.
• Gift cards.
3. How to Request a Return
To initiate a return, please follow these steps:
1. Contact us at babystrollpro@yahoo.com with your order number and reason for return.
2. We will review your request and provide return instructions.
3. Ship the item back to us at the address provided. The customer is responsible for return shipping costs unless the return is due to a defective or incorrect product.
4. Refund Process
Once we receive and inspect the returned item, we will process your refund:
• Refunds will be issued to the original payment method within 7-10 business days after approval.
• Shipping costs are non-refundable, except in cases where we shipped the wrong or defective item.
• If the refund is delayed, please check with your bank or payment provider.
5. Exchanges
If you received a defective or incorrect item, we will gladly exchange it for the correct one. Please contact us within 7 days of receiving your order.
6. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us immediately at babystrollpro@yahoo.com with photos of the product and packaging. We will arrange for a replacement or refund.
7. Contact Information
If you have any questions or concerns regarding our refund and returns policy, please reach out to us:
PREMIUM BABY STROLLERS INC
136-18 39TH AVE UNIT 601
FLUSHING, NY 11354
Phone: 718-801-8648
Email: babystrollpro@yahoo.com